Privacy policy

This Privacy Policy explains how Fibrestream Communications LTD ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website, products, or services.

We are committed to safeguarding your privacy and handling your data in a transparent and secure manner in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Information We Collect
We may collect and process the following types of personal information:

Identity Information: Name, job title, company name.
Contact Information: Email address, phone number, postal address.
Technical Information: IP address, browser type, device information, operating system, and usage data.
Account Information: Login credentials, preferences, and service usage.
Communications: Emails, messages, call recordings, and support enquiries.
Marketing Data: Preferences for receiving marketing communications.

2. How We Collect Your Data
We collect personal data through:

Direct interactions (forms, emails, calls, registrations)
Automated technologies (cookies, analytics tools)
Third parties (CRM systems, marketing platforms, analytics providers)

3. How We Use Your Information
We use your personal data to:

Provide and manage our services
Communicate with you and respond to enquiries
Improve our website, products, and customer experience
Manage accounts, billing, and contracts
Send service-related or marketing communications (where permitted)
Ensure security, compliance, and fraud prevention

4. Legal Basis for Processing
We process your data under the following lawful bases:

Performance of a contract
Legal obligations
Legitimate interests
Consent (where required)
You may withdraw consent at any time.

5. Data Sharing and Disclosure
We may share your data with:

Trusted service providers and partners
IT, CRM, analytics, and communications providers
Legal or regulatory authorities where required
All third parties are required to respect the security of your data and process it lawfully.

6. International Data Transfers
Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Your Data Protection Rights
You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent
Email for requests: [email protected]

9. Cookies
Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

10. Security Measures
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact:

By using our services, you acknowledge that you have read and understood this Privacy Policy.