IT Management and Dialer Operations

Technical support and customer service concept. Digital icon representing technical support, customer service, and 24/7 assistance. Business technology solutions for global support, service management

Customized IT Solutions

Tailor-made strategies to optimize your telecom infrastructure, ensuring seamless integration with existing systems.

Three telecommunication towers connected by 3D graphic lines

Proactive Network Monitoring

Real-time monitoring and management to prevent disruptions and enhance network performance.

Building an efficient Businsess

Technical support concept, business person touching helpdesk icon on screen, hotline assistance service available by phone, chat, email or online to solve incident with computer software, smartphone

AI in Omni Channel

Our team successfully rolled out high-performing AI services to the healthcare, finance, and NGO industries. This project involved extensive planning and execution to ensure seamless AI connectivity and satisfaction for our new customers, enhancing their digital experiences using omni channel platforms

Internet Web Concept. Shot In the Modern Data Center: IT Engineer Standing Beside Open Server Rack Cabinets and Touching Digital Connections on a Server.

Data Analytics

We implemented a state-of-the-art unified reporoning system for businesses built from a combination of Poewer BI, SQL services, and python. This solution integrated voice, video, and instant messaging reporting, allowing decision makers to make clear choices which ultimately boosted productivity and streamlined operations across various sectors.

Emergency Call Center. 911 Phone Service

Sales Centre Optimization

We don't just integrate AI and reports and then leave. We give you expert opinions with over a decade of experience we will ensure you remain ofcom complaint, keep your DID's/CLI's/Numbers clean and ensure that your platform works for you.

Trusted IT services worldwide

At FibreStream Communications, located in the heart of Sheffield, we are dedicated to delivering unparalleled IT management services that keep you ahead of your competitors. Our commitment to innovation ensures that you benefit from the latest advancements in AI technology, providing you with faster, more reliable call flows. Our expert team is devoted to exceptional customer service, ensuring that your business needs are met with personalized solutions. Choose FibreStream Communications to experience a commitment to excellence in every omni channel interaction.

What services does FibreStream Communications offer?

FibreStream Communications provides IT services, dialler management, Azure cloud solutions, and office infrastructure setup for efficient business operations.

How can I contact FibreStream Communications for support?

You can reach our support team at our Sheffield office, call us, or use our website's live chat feature for assistance.

How do you help my business?

FibreStream Communications leverages AI-driven solutions and automation to optimize data management, improve call handling, and streamline IT workflows for businesses.

Discover Customer Success Stories

FibreStream Communications delivers exceptional service. Our connectivity has never been smoother. Highly recommend their expertise and reliability while working with the Connex AI platform." - A.S.

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Since adopting the AI automation suite in Connex AI, our call centre has felt like it’s been fitted with a new nervous system. Workflows that used to stumble through spreadsheets and manual checks now glide through the day with a kind of quiet precision. The AI agents triage calls, route tasks, and surface insights before we even know we need them.

- Jessica Morgan

Partnering with FibreStream to optimise our setup on Max Contact has reshaped the way we manage data and serve our clients. Before the engagement, our campaigns ran on fragmented data flows, inconsistent dial strategies, and too much manual intervention. FibreStream rewired the entire operation into a clean, intelligent, omni-channel engine.

- Oliver Thompson

Working with FibreStream has completely changed how we use Genesys, particularly on the quality and performance side. Before the engagement, our QA platform felt like a maze built by committee — powerful, yes, but cluttered, confusing, and hard for supervisors to translate into action. FibreStream came in and untangled the whole ecosystem.

- Emily Carter

Since adopting the AI automation suite in Connex AI, our call centre has felt like it’s been fitted with a new nervous system. Workflows that used to stumble through spreadsheets and manual checks now glide through the day with a kind of quiet precision. The AI agents triage calls, route tasks, and surface insights before we even know we need them.

- Jessica Morgan

Partnering with FibreStream to optimise our setup on Max Contact has reshaped the way we manage data and serve our clients. Before the engagement, our campaigns ran on fragmented data flows, inconsistent dial strategies, and too much manual intervention. FibreStream rewired the entire operation into a clean, intelligent, omni-channel engine.

- Oliver Thompson

Working with FibreStream has completely changed how we use Genesys, particularly on the quality and performance side. Before the engagement, our QA platform felt like a maze built by committee — powerful, yes, but cluttered, confusing, and hard for supervisors to translate into action. FibreStream came in and untangled the whole ecosystem.

- Emily Carter

Since adopting the AI automation suite in Connex AI, our call centre has felt like it’s been fitted with a new nervous system. Workflows that used to stumble through spreadsheets and manual checks now glide through the day with a kind of quiet precision. The AI agents triage calls, route tasks, and surface insights before we even know we need them.

- Jessica Morgan

Partnering with FibreStream to optimise our setup on Max Contact has reshaped the way we manage data and serve our clients. Before the engagement, our campaigns ran on fragmented data flows, inconsistent dial strategies, and too much manual intervention. FibreStream rewired the entire operation into a clean, intelligent, omni-channel engine.

- Oliver Thompson

Working with FibreStream has completely changed how we use Genesys, particularly on the quality and performance side. Before the engagement, our QA platform felt like a maze built by committee — powerful, yes, but cluttered, confusing, and hard for supervisors to translate into action. FibreStream came in and untangled the whole ecosystem.

- Emily Carter